Terms of Service

Effective Date: February 28, 2026

These Terms of Service (“Terms”) govern the contractual relationship between snippets.media (“Provider”, “we”, “us”) and its business clients (“Client”, “you”). By subscribing to or purchasing services from snippets.media, you agree to these Terms.

1. Definitions

  • “Services”: The subscription-based Social Media Management services and any related add-ons provided by snippets.media.

  • “Add-on”: Optional services purchasable in addition to the subscription (e.g., on-site content production).

  • “Content”: Any photos, videos, text, graphics, edits, schedules, or deliverables produced under this agreement.

  • “Client”: A business entity purchasing the Services for commercial purposes (B2B).

  • “Property”: A single hotel, resort, or accommodation establishment operating under one brand at one location. Each Property requires its own subscription, regardless of shared ownership or group affiliation.

  • “Collection/Group”: A hotel group, collection, or management company operating multiple Properties. Each Property within a Collection requires a separate subscription.2. Eligibility & B2B Use Only

Our Services are offered exclusively to business customers (B2B). By entering into the contract, you confirm that you are acting as an entrepreneur/business and not as a consumer.

3. Scope of Services (Subscription)

The subscription covers one (1) Property and includes:

  • Management of up to two (2) social channels per Property.

  • Content calendar planning, scheduling, and posting.

  • Community engagement handling.

  • Monthly performance reporting.

  • Minimum three posts per week (excluding long-form YouTube).

Each Property requires its own subscription, even if multiple Properties are owned or managed by the same Client. Custom arrangements for hotel groups or collections may be agreed upon separately in writing.

4. Add-ons

You may optionally purchase the Fresh Content Add-on consisting of two (2) on-site content days.

  • Travel, accommodation, flights, and general travel expenses are not included and must be covered by the Client.

  • The Add-on can be booked as a one-time package or together with the subscription and can be decided month-to-month.

5. Term, Renewal & Cancellation

  • Subscriptions run monthly and auto-renew until canceled.

  • You may cancel at any time, effective at the end of the current billing month.

  • No pause/suspension option is available.

  • No refunds for partial months; no money-back guarantee, unless required by law.

6. Payments & Taxes

  • All fees are due in advance, payable via Stripe.

  • Prices are exclusive of VAT; VAT will be added where applicable.

  • Failure to pay may result in suspension or termination of Services.

7. Modifications to the Service and Prices

We may update, modify, or discontinue parts of the Services and/or adjust prices at any time. We are not liable for any modification, price change, suspension, or discontinuance caused by third-party platforms used in the delivery of our Services, including but not limited to framer.com (hosting), metricool.com (social media management), tally.so (onboarding forms), and stripe.com (payments).

8. Additional Tools (Third-Party)

We may provide access to third-party tools on an "as is" and "as available" basis, without warranties or endorsements. Use is at your own risk and subject to the third party's terms. We are not liable for your use of optional third-party tools. Third-party tools used in the delivery of our Services may include, but are not limited to, Metricool (social media scheduling and analytics), Tally (onboarding forms), and Stripe (payment processing).

9. Client Portal, Access & Inviting Team Members

You may be provided access to a social media management platform (e.g., metricool.com) to review content, approve posts, and track performance. Access scope is determined individually per Client and is not guaranteed as part of the standard subscription. You may invite team members to collaborate. By doing so, you confirm you are authorized to bind invited users to these Terms and our Privacy Policy and that they will comply. You remain responsible for actions of invited users. We may revoke user access in case of violations.

10. Approvals & Workflow

  • We provide drafts/calendars for your review. Timely feedback is required to meet timelines.

  • If you do not provide feedback within a reasonable timeframe, we may proceed based on professional judgment to keep schedules on track.

  • Platform access/roles must be provided by you to enable posting/management.

11. Service Levels & Availability

  • Services are performed during regular business days/hours (CET/CEST).

  • We aim to meet agreed timelines; delays caused by missing inputs, late approvals, platform outages, or third-party failures are not our responsibility.

12. Client Responsibilities

You shall:

  • Provide necessary account access/roles, brand guidelines, and assets.

  • Ensure all rights/permissions for materials you supply (incl. trademarks, persons, locations).

  • Appoint a single point of contact for approvals and communication.

13. Provider’s Rights & Portfolio Use

We may showcase produced work (screenshots, clips, posts) as portfolio on our website, social channels, and in sales materials, excluding confidential information.

14. Usage Rights Granted to Client

Upon full payment, you receive an unlimited license to use delivered Content worldwide, perpetual, all media and purposes (including paid media). This does not transfer ownership of our internal methods, templates, or software.

15. Provider Intellectual Property

Our know-how, processes, presets, templates, project files, and tooling remain our intellectual property. Only the delivered Content is licensed to you under §14.

16. Subcontractors & Staffing

We primarily work solo but may engage equivalently qualified freelancers/subcontractors (e.g., in case of illness, overload, or special expertise). We remain responsible for service quality.

17. Confidentiality

Each party must keep the other party’s confidential information secret and use it only for the purposes of the Services, except where disclosure is required by law.

18. Data Protection

We process personal data according to applicable law (GDPR). See our Privacy Policy for details.

19. No Guarantee of Results

We provide professional Services but do not guarantee specific outcomes (e.g., reach, engagement, bookings, or revenue). Performance depends on numerous external factors beyond our control.

20. Indemnification (Client Materials)

You shall indemnify and hold us harmless from third-party claims arising out of materials you supply (e.g., lack of rights/permissions, violations of law or platform policies).

21. Limitation of Liability

  • We are liable only for intent and gross negligence.

  • We are not liable for indirect or consequential damages (incl. lost profits, data loss) or failures of third-party platforms/tools.

  • In all other cases, our aggregate liability is capped at the fees paid by you for the most recent subscription month preceding the event giving rise to liability.

  • Nothing limits liability where such limitation is prohibited by law.

22. Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, strikes, power or internet outages, platform downtime, governmental actions).

23. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on our website and indicate the effective date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must cancel before the change takes effect.

24. Termination for Cause

We may terminate immediately if you materially breach these Terms, violate platform policies or laws, or fail to pay fees. You remain liable for amounts due up to the termination date.

25. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany, without regard to conflict-of-law rules.

26. Jurisdiction

The exclusive place of jurisdiction for all disputes is Potsdam, Germany.

27. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision shall be replaced by a valid one that comes closest to the economic intent.

28. Contact

Tariq Khan | snippets.media
Am Neuen Markt 9 E-F
14467 Potsdam, Germany
Email: hey@snippets.media